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Tags help you organize tickets by topic, type, or priority — making it easier to track patterns, delegate work, and analyze recurring issues over time. They act as labels that group related tickets together, helping you keep your inbox clean and searchable. You can add, rename, or delete tags at any time. Once a tag is created, it becomes available across all tickets within your organization.
Here are a few ideas for useful tags:
  • bug – For issues or errors reported by customers.
  • feature-request – For ideas or suggestions from users.
  • billing – For payment or invoice questions.
  • vip-customer – For important accounts or high-priority requests.
If AI auto-tagging is enabled in your organization settings, initdesk will automatically assign tags based on ticket content — saving time and improving consistency across your support workflow.
Tags management interface