Step 1: Grab your initdesk email
When you sign up, initdesk automatically creates a unique support email for your organization — for example:[email protected].
You can start sharing this email with customers right away or connect it to contact forms on your website or app.
To find your default inbox address, go to Settings → Inboxes in the header menu.
Step 2: Send a test email to your new inbox
Before connecting your existing inbox, send a quick test email to your initdesk address from your usual email client (like Gmail or Outlook). Then reply from initdesk to see how tickets are created and updated in real time.This step helps you get familiar with the ticket flow — from incoming message
to AI-suggested reply.
Step 3: Set up email forwarding
Once you’re comfortable with how initdesk handles emails, it’s time to connect your existing support address (e.g. [email protected]). Set up email forwarding so every message sent to your usual address is automatically delivered to your initdesk inbox.Once forwarding is active, your customers can keep using your familiar support
address, while Initdesk manages all replies seamlessly.
Turn on Gmail automatic forwarding:
Official Gmail forwarding setup
Step-by-step guide from Google on how to set up email forwarding in Gmail.