- Mac: use Cmd. Windows/Linux: use Ctrl.
- Some shortcuts won’t trigger while you’re typing in a text field.
Ticket list (Inbox)
| Shortcut | Action |
|---|---|
| Cmd / Ctrl + K | Open search and focus the input |
| N | New message |
| J | Focus the first ticket in the list |
| ↑ / ↓ | Move focus between tickets (selection checkbox focus) |
| X | Toggle selection (selection checkbox focus) |
| Enter | Open the focused ticket |
| R | Mark selected tickets as resolved (bulk actions visible) |
| I | Mark selected tickets as invalid (bulk actions visible) |
| ! | Mark selected tickets as spam (bulk actions visible) |
Ticket detail (Ticket overlay)
| Shortcut | Action |
|---|---|
| J | Next ticket (when opened from a list) |
| K | Previous ticket (when opened from a list) |
| ! | Toggle spam for the current ticket |
| R | Close ticket as resolved |
| I | Close ticket as invalid |
| O | Close ticket as other/uncategorized |
| A | Reopen (waiting on associate) (closed tickets only) |
| C | Reopen (waiting on customer) (closed tickets only) |
| Cmd / Ctrl + Enter | Send reply / internal note (from the composer) |
| T | Open assignee picker (open tickets only) |
| Esc | Close the ticket overlay |
New message (Composer)
| Shortcut | Action |
|---|---|
| Cmd / Ctrl + Enter | Send |