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Automating support shouldn’t mean losing the human touch — it means freeing your team to focus on what truly matters. With Workflows in initdesk, you’ll be able to automatically route, tag, escalate and manage tickets based on the conditions you define — helping you turn chaos into clarity, respond faster, and deliver better customer experiences.
We’re building this feature and want you to be part of it. Share your workflow use case with us, and we’ll manually implement it while the product continues to evolve.
Your insights will help shape initdesk’s automation roadmap, and in return you’ll get access to early-beta functionality and a support experience built around your needs.

Submit your use case

Share your workflow ideas with us